D-Link DAP-1720 User Manual

55D-Link DAP-1720 User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1720. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the AC1750 Wi-Fi Range Extender (dlinkap.local for example), you are not connecting to a website
nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer
must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 10 or later
• Firefox 20.0 or later
• Safari 6 or later
• Google Chrome 28.0 or later
• Make sure that you are connected to the same wireless network which is listed on the back of the DAP-1720. If you have an active
wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using, as this may
eliminate possible conicts from having two simultaneous connections on the same computer.
• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
®
XP rewall may block access to the conguration pages. Check the help les included with your
rewall software for more information on disabling or conguring it.

D-Link DAP-1720 Specifications

General

Type	Network transmitter & receiver
WPS push button	Yes
Browser supported	• Internet Explorer 10, Firefox 28, Safari 6, Chrome 28
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Maximum transfer distance	- m
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64
Sustainability certificates	RoHS
Certification	- FCC - CE - IC - RCM - CSA - CB - UL - LVD - WPS Setup
Product color	Grey, White
AC input voltage	100-240 V
AC input frequency	50 - 60 Hz
Storage temperature (T-T)	-20 - 65 °C
Operating temperature (T-T)	0 - 30 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Antenna type	External
Antennas quantity	3
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100/1000Base-T(X)
Security algorithms	WPA, WPA2, WPS
Networking standards	IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.3ab
Ethernet LAN (RJ-45) ports	1

Weight and Dimensions

Depth	84 mm
Width	162.9 mm
Height	37.8 mm
Weight	229 g