7 Maintenance and service
User reference guide
23
EHVH04~16SU18+26CB6W
Daikin Altherma – Low temperature split
4P449981-1 – 2016.06
7 Maintenance and service
7.1 Overview: Maintenance and
service
The installer has to perform a yearly maintenance. You can find the
contact/helpdesk number via the user interface.
As enduser, you have to:
▪ Keep the area around the unit clean.
▪ Keep the user interface clean with a soft damp cloth. Do NOT use
any detergents.
▪ Regularly check if the water pressure indicated on the manometer
is above 1bar.
Refrigerant
This product contains fluorinated greenhouse gases. Do NOT vent
gases into the atmosphere.
Refrigerant type: R410A
Global warming potential (GWP) value: 2087.5
NOTICE
In Europe, the greenhouse gas emissions of the total
refrigerant charge in the system (expressed as tonnes
CO
2
-equivalent) is used to determine the maintenance
intervals. Follow the applicable legislation.
Formula to calculate the greenhouse gas emissions:
GWP value of the refrigerant × Total refrigerant charge [in
kg] / 1000
Please contact your installer for more information.
7.2 To find the contact/helpdesk
number
Prerequisite: You switched the permission level to Advanced end
user.
1 Go to [6.3.2]: > Information > Error handling > Contact/
helpdesk number.
8 Troubleshooting
8.1 Overview: Troubleshooting
If a malfunction occurs, is displayed on the home pages. You can
press to display more information about the malfunction.
For the symptoms listed below, you can try to solve the problem
yourself. For any other problem, contact your installer. You can find
the contact/helpdesk number via the user interface.
8.2 To check the error history
Prerequisite: Only available if is displayed on the home pages.
1 Go to [6.3.1]: > Information > Error handling > Error history.
8.3 To check the warning history
Prerequisite: Only available if is displayed on the home pages.
1 Go to [6.3.1]: > Information > Error handling > Warning
history.
8.4 Symptom: You are feeling too cold
(hot) in your living room
Possible cause Corrective action
The desired room temperature is
too low (high).
Increase (decrease) the desired
room temperature.
If the problem recurs daily, do
one of the following:
▪ Increase (decrease) the room
temperature preset value.
▪ Adjust the room temperature
schedule.
The desired room temperature
cannot be reached.
Increase the desired leaving
water temperature in accordance
with the heat emitter type.
8.5 Symptom: The water at the tap is
too cold
Possible cause Corrective action
You ran out of domestic hot
water because of unusual high
consumption.
If you immediately need domestic
hot water, activate the DHWtank
booster mode. However, this
consumes extra energy.
If you can wait, overrule
(increase) the active or next
scheduled desired temperature
so that more hot water will be
produced exceptionally.
If the problems recurs daily, do
one of the following:
▪ Increase the DHW tank
temperature preset value.
▪ Adjust the DHW tank
temperature schedule.
Example: Program to
additionally heat up the
DHW tank to a preset value
(Storage eco = lower tank
temperature) during the day.
The desired DHWtank
temperature is too low.
8.6 Symptom: Heat pump failure
When the heat pump fails to operate, the backup heater and booster
heater can serve as an emergency heater and either automatically
or non-automatically take over the heat load.
▪ When auto emergency is activated and a heat pump failure
occurs:
▪ The backup heater will automatically take over the heat load.
▪ The booster heater will automatically take over the domestic hot
water production.
▪ When auto emergency is not activated and a heat pump failure
occurs, the domestic hot water and space heating operations will
stop and need to be recovered manually. The user interface will
then ask you to confirm whether the backup heater or booster
heater can take over the heat load or not.
When the heat pump fails, will appear on the user interface.
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