Datalogic QuickScan QD2590 Quick Reference Guide

Troubleshooting
QUICK REFERENCE GUIDE 31
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Nothing happens
when the scan
button is pulled.
No power to the
imager.
Check system power.
Ensure power supply is
connected.
Interface or power
cables are loose.
Ensure all cable
connections are
secure.
LED comes on,
but bar code does
not decode.
Imager not
programmed for
correct bar code type.
Ensure imager is
programmed to read
the type of bar code
scanned. Refer to the
PRG for more
information.
Bar code label is
unreadable.
Check the label to
ensure it is not
defaced. Try scanning
another bar code type.
Distance between
reader and bar code
is incorrect.
Move the imager
closer to or further
from the bar code.
Bar code is
decoded but not
transmitted to the
host.
Imager not
programmed for the
correct host type.
Scan the appropriate
host type bar code.
Refer to the PRG for
more information.
NOTE: For detailed troubleshooting, refer to
the PRG (Product Reference Guide)

Datalogic QuickScan QD2590 Specifications

General

Type	Handheld bar code reader
Sensor type	-
Scanner type	1D/2D
Scanner resolution	0.17 mm
Tilt reading angle	0 - 360 °
Pitch reading angle	0 - 65 °
Light levels (direct sunlight)	0 - 100000 lx
Linear (1D) barcodes supported	CPC Binary, Codabar, Codabar 125, Code 11, Code 128, Code 128A, Code 128B, Code 128C, Code 25 (IR 2 of 5), Code 25 (non-IR 2 of 5), Code 3 of 9, Code 32, Code 39, Code 93, DUN 14, DataBar14, Discrete 2 of 5, EAN 128, EAN 2, EAN 5, EAN-13, EAN-8, Facing Identification Mark, GS1 DataBar, GS1 DataBar Expanded, GS1 DataBar Omnidirectional, GS1 Databar Limited, GS1-128 (UCC/EAN-128), HIBC, IATA, ISBN, ISSN, ITF-14, ITF-6, Industrial 2 of 5, Intelligent Mail, Interleaved 2 of 5, JAN, Latent image, MSI, Matrix 2 of 5, PDF417, PLANET, POSTNET, Pharmacode, Plessey, PostBar, RM4SCC / KIX, S-Code, Telepen, Trioptic, U.P.C., UPC-A, UPC-E
Optical sensor resolution (W x H)	1280 x 800 pixels
2D (matrix & stacked) barcodes supported	Aztec Code, Data Matrix, Dot Code A, MaxiCode, Micro QR Code, QR Code
Cable length	2 m
Standard interfaces	USB
Connectivity technology	Wired
Product color	Black
Image formats supported	BMP, JPEG, TIFF
International Protection (IP) code	IP52
Input voltage	5 V
Power consumption	450 mA
Cables included	USB Type-C
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 50 °C
Operating relative humidity (H-H)	0 - 95 %
Sustainability certificates	RoHS
Material	Polyvinyl chloride (PVC)
Connector 1	USB C
Product type	USB cable
Connector gender	Male/Male
Brand compatibility	Datalogic
Connector 1 form factor	Straight
Harmonized System (HS) code	84733020

Weight and Dimensions

Depth	126 mm
Width	148 mm
Height	68 mm
Weight	145 g