Dell Inspiron PP23LA User Manual

Solving Problems 73
External Keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
C
HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1 Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3 From the Windows desktop, click the Start button, point to Programs → Accessories , and then click
Notepad .
4 Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —
1 Shut down the computer.
2 Disconnect the external keyboard.
3 Turn on the computer.
4 From the Windows desktop, click the Start button, point to Programs → Accessories , and click
Notepad .
5 Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell.
See "Contacting Dell" on page 111.
RUN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible Keyboards tests in the Dell
Diagnostics
(see page 63) . If the tests indicate a defective external keyboard, contact Dell. See "Contacting
Dell" on page 111.
Unexpected characters
DISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are displayed
instead of letters. Verify that the numbers lock light is not lit.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
book.book Page 73 Friday, December 21, 2007 3:22 PM

Dell Inspiron PP23LA Specifications

General

Brand	Dell
Model	Inspiron PP23LA
Category	Laptop
Language	English