Dell OptiPlex 5050 User Manual

Troubleshooting your computer
You can troubleshoot your computer using indicators like diagnostic lights, and error messages during the operation of the computer.
Diagnostic power LED codes
Table 21. Diagnostic power LED codes
Power LED light status Possible cause Troubleshooting steps
O The computer is either turned
o or is not receiving power or in
Hibernation mode.
• Re-seat the power cable in
the power connector on the
back of the computer and
the electrical outlet.
• If the computer is plugged
into a power strip, ensure
that the power strip is
plugged into an electrical
outlet and is turned on. Also,
bypass power protection
devices, power strips, and
power extension cables to
verify that the computer
turns on properly.
• Ensure the electrical outlet is
working by testing it with
another device, such as a
lamp.
Steady/blinking amber Computer fails to complete
POST or processor failure.
• Remove and reinstall any
cards.
• Remove and reinstall the
graphics card, if applicable.
• Ensure the power cable is
connected to the system
board and processor.
Blinking white light Computer is in sleep mode.
• Press the power button to
bring the computer out of
the sleep mode.
• Ensure all power cables are
securely connected to the
system board.
• Ensure the main power cable
and front panel cable are
connected to the system
board.
Steady white The computer is fully functional
and in the On state.
If the computer is not
responding, do the following:
• Ensure the display is
connected and turned on.
7
58 Troubleshooting your computer

Dell OptiPlex 5050 Specifications

General

Bus type	DMI3
Stepping	S0
Tjunction	100 °C
Processor cache	3 MB
Processor cores	2
Processor model	i3-7100
System bus rate	8 GT/s
Processor family	Intel® Core™ i3
Processor socket	LGA 1151 (Socket H4)
Processor threads	4
Processor codename	Kaby Lake
Processor frequency	3.9 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 1x8+2x4, 2x8
Thermal Design Power (TDP)	51 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, DDR4-SDRAM
Memory clock speeds supported by processor	1333, 1600, 2133, 2400 MHz
Maximum internal memory supported by processor	64 GB
On-board graphics card	Yes
On-board graphics card ID	0x5912
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 630
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of displays supported (on-board graphics)	3
Memory slots	4x DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Memory layout (slots x size)	1 x 4 GB
HDD size	3.5 \
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD±RW
Total storage capacity	500 GB
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
VGA (D-Sub) ports quantity	-
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	6
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Chassis type	Mini Tower
Product color	Black
Placement supported	Horizontal/Vertical
Audio chip	Realtek ALC3234
Product type	PC
Motherboard chipset	Intel® Q270
Power supply	240 W
Power supply input voltage	90 - 264 V
Power supply input frequency	47 - 63 Hz
Operating altitude	-15.2 - 3048 m
Non-operating altitude	-15.2 - 10668 m
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	0 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Cables included	AC
Scalability	1S
Processor code	SR35C
Processor ARK ID	97455
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2015C
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	274.32 mm
Width	154 mm
Height	350.52 mm
Weight	7930 g