Dell OptiPlex 5050 User Manual

Power LED light status Possible cause Troubleshooting steps
• If the display is connected
and turned on, listen for a
beep code.
Power LED issue
Power LED is not ashing amber on ChengMing 3977 and Optiplex D8 and OptiPlex D8 AIO platforms.
ChengMing 3977 and OptiPlex D8 and D8 AIO platforms without processor installed or when processor power cable is not connected; it
may not have the power LED ashing amber as the diagnostic indicator. The BIOS behavior specication denes that:
1 If no processor is installed in the system, the power LED should ash amber in pattern of 2-3
2 If no processor cable is connected in the system, the power LED should ash amber in pattern of 2-2
Do not replace any hardware, it works as per the design. With the Boot guard (BtG) feature of Intel ME11.6, when processor power or
processor is missing, then the system will shut down.
Aected Platforms:
• ChengMing 3977
• OptiPlex 3050/5050/7050
• OptiPlex 3050 AIO/5250 AIO/7450 AIO
Diagnostic error messages
Table 22. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE
The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device
option in the System Setup program.
BAD COMMAND OR FILE NAME
Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE
The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE
The optical drive does not respond to commands from the
computer.
DATA ERROR
The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY
One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
DISK C: FAILED INITIALIZATION
The hard drive failed initialization. Run the hard drive tests in Dell
Diagnostics.
DRIVE NOT READY
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD
The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
EXTENDED MEMORY SIZE HAS CHANGED
The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
Troubleshooting your computer 59

Dell OptiPlex 5050 Specifications

General

Bus type	DMI3
Stepping	S0
Tjunction	100 °C
Processor cache	3 MB
Processor cores	2
Processor model	i3-7100
System bus rate	8 GT/s
Processor family	Intel® Core™ i3
Processor socket	LGA 1151 (Socket H4)
Processor threads	4
Processor codename	Kaby Lake
Processor frequency	3.9 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	1x16, 1x8+2x4, 2x8
Thermal Design Power (TDP)	51 W
Number of processors installed	1
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, DDR4-SDRAM
Memory clock speeds supported by processor	1333, 1600, 2133, 2400 MHz
Maximum internal memory supported by processor	64 GB
On-board graphics card	Yes
On-board graphics card ID	0x5912
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 630
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1100 MHz
Number of displays supported (on-board graphics)	3
Memory slots	4x DIMM
Internal memory	4 GB
Memory channels	Dual-channel
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Memory layout (slots x size)	1 x 4 GB
HDD size	3.5 \
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD±RW
Total storage capacity	500 GB
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
VGA (D-Sub) ports quantity	-
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	6
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity	0
Chassis type	Mini Tower
Product color	Black
Placement supported	Horizontal/Vertical
Audio chip	Realtek ALC3234
Product type	PC
Motherboard chipset	Intel® Q270
Power supply	240 W
Power supply input voltage	90 - 264 V
Power supply input frequency	47 - 63 Hz
Operating altitude	-15.2 - 3048 m
Non-operating altitude	-15.2 - 10668 m
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	0 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Cables included	AC
Scalability	1S
Processor code	SR35C
Processor ARK ID	97455
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal solution specification	PCG 2015C
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00

Weight and Dimensions

Depth	274.32 mm
Width	154 mm
Height	350.52 mm
Weight	7930 g