Getting Help 127
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
www.dell.com/training
for more information. This
service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for
customer assistance. Have your invoice or packing slip available when you call. See the contact information for
your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at
www.dell.com
. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, see the contact information for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you
have run and any error messages reported by the system diagnostics.
4
Include any accessories that belong with the item(s) being returned (such as power cables, media such as
CDs and diskettes, and guides) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages
are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to
you.
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