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Using Support Tools
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Enter system setup and ensure that the boot •
sequence information is correct (see Dell
Technology Guide on your computer or on
the Dell Support website at support.dell.
com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure (see “Contacting Dell” on page 52 for
assistance).
USB over current error — Disconnect the
USB device. Your USB device needs more
power for it to function properly. Use an external
power source to connect the USB device, or if
your device has two USB cables, connect both
of them.
NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter
has exceeded its normal operating range.
Dell recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard disk
drive failure. This feature can be enabled or
disabled in the BIOS setup (see “Contacting
Dell” on page 52 for assistance).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start → Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
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