50
Getting Help
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 52.
Product Information
If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 52.
Returning Items for Repair Under
Warranty or for Credit
Prepare all items being returned, whether for
repair or credit, as follows:
Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your 2.
region, see “Contacting Dell” on page 52.
Include a copy of the invoice and a letter 3.
describing the reason for the return.
Include a copy of the Diagnostics Checklist (see 4.
“Diagnostic Checklist” on page 51), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 40).
Include any accessories that belong with the 5.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.
Pack the equipment to be returned in the 6.
original (or equivalent) packing materials.
You are responsible for paying shipping 7.
expenses. You are also responsible for
insuring any product returned, and you
assume the risk of loss during shipment to
Dell. Collect On Delivery (C.O.D.) packages
are not accepted.
Returns that are missing any of the 8.
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
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