94 │ Troub l esh ootin g
Universal Serial Bus (USB) specific problems
No network
connection
Network dropped or
intermittent
• Check to ensure USB-C
Prioritization is set to High Data
Speed.
• Do not turn Off the display during
n
etwork connection.
Not working with
De
ll external or
embedded
webcam
An error message
appe
ars while using
the Windows
Camera app
Download DPM (Dell Peripheral
Manage
r) and use Dell's camera app
instead.
Specific
s
ymptoms
What you
experience
Possible solutions
USB interface is
no
t working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
c
omputer.
• Reconnect the USB peripherals
(
downstream connector).
• Switch Off and then turn On the
monit
or again.
• Reboot the computer.
• Some USB devices like external
p
ortable HDD require higher electric
current; connect the device directly to
the computer system.
USB Type-C port
doe
s not supply
power
USB peripherals
can not be charged
• Check that the connected device is
compliant with the USB-C
specification. The USB Type-C
upstream port (video and data) with
icon supports USB 3.2 Gen2 and
an output of 90 W.
• Check that you use the USB Type-C
c
able shipped with your monitor.
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