Dell XPS 13 9315 User Manual

Table 22. BIST outcome
LCD-BIST
The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD
panel.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
WiFi power cycle
About this task
If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Drain residual flea power (perform hard reset)
About this task
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea
power before removing or replacing any components in your computer.
Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer
does not turn on or boot into the operating system.
To drain residual flea power (perform a hard reset)
Steps
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
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Troubleshooting

Dell XPS 13 9315 Specifications

General

HD type	3K
Panel type	WVA
Pixel density	267 ppi
Display diagonal	13 \
Display brightness	500 cd/m²
Display resolution	2880 x 1920 pixels
Native aspect ratio	3:2
Anti-reflective coating	Yes
Internal memory	16 GB
Memory clock speed	2133 MHz
Internal memory type	LPDDR4x-SDRAM
Ethernet LAN	No
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, Wi-Fi 6 (802.11ax), 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 6 (802.11ax)
WLAN controller model	Intel Wi-Fi 6E AX211
Wi-Fi data rate (max)	2400 Mbit/s
WLAN controller manufacturer	Intel
AC adapter power	45 W
AC adapter frequency	50 - 60 Hz
AC adapter input voltage	100 - 240 V
AC adapter output current	2.25 A
AC adapter output voltage	20 V
Battery voltage	11.4 V
Battery capacity	- mAh
Battery recharge time	3 h
Number of battery cells	3
Operating altitude	-15.2 - 3048 m
Non-operating altitude	-15.2 - 10668 m
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	0 - 35 °C
Storage relative humidity (H-H)	0 - 95 %
Operating relative humidity (H-H)	10 - 90 %
Rear camera type	Single camera
Video capturing speed	30 fps
Rear camera resolution	3840 x 2160 pixels
Rear camera resolution (numeric)	10 MP
Front camera resolution (numeric)	5 MP
Position location	-
Audio system	Waves MaxxAudio
Speaker power	2 W
Device type	Tablet PC
Form factor	Slate
Product color	Blue
Cables included	AC
Pixel pitch	0.095 x 0.095 mm
Display response rise/fall	35 ms
Processor cache	12 MB
Processor cores	10
Processor family	Intel® Core™ i7
Processor frequency	- GHz
Processor boost frequency	4.7 GHz
SSD interface	M.2, PCI Express
Storage media	SSD
Internal storage capacity	512 GB
Platform	Windows
Trial software	McAFee Livesafe 12 months, No Microsoft Office Included
Operating system language	ENG, ESP, FRE
Operating system installed	Windows 11 Home
Operating system architecture	64-bit
Graphics card	Iris Xe Graphics

Weight and Dimensions

Depth	201.2 mm
Width	292.5 mm
Height	7.4 mm
Weight	740 g