Troubleshooting
If the headphones do not operate correctly, first check the following items.
Symptom Cause / Solution Page
The Bluetooth function of the
headphones does not switch
on.
0
When the rechargeable battery has no power remaining, connect the headphones to a computer using
the supplied dedicated charging cable to charge the battery. When the dedicated charging cable is
connected to the headphones, the power of the headphones turns off and the mode becomes charging
mode. Before use after charging, disconnect the cable from the headphones and turn on the power.
6
Cannot pair a Bluetooth
device.
0
Check that the power of the headphones is switched on.
10
0
Move the Bluetooth device that you want to connect closer to the headphones.
－
Cannot connect using
Bluetooth.
0
Check that the power of the headphones is switched on.
10
0
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
11
0
Check whether the Bluetooth device is in sleep status.
－
0
Pair the devices again.
11
Sound is not output from the
headphones when connected
using Bluetooth.
0
Check that the power of the headphones is switched on.
10
0
Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
11
0
Select A2DP as the Bluetooth connection profile on the transmitting Bluetooth device. For details, see the
Owner’s Manual of the Bluetooth device.
－
0
Check that audio is being played back on the Bluetooth device.
－
0
Increase the volume. Increase the volume on the Bluetooth device if it is necessary to adjust the volume
on the Bluetooth device.
16
0
Pair the devices again.
11
Contents Preparation Connections Operation
Troubleshooting
Appendix
Troubleshooting
22
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