Troubleshooting Dometic Interact
20
EN
The furnace is not functioning
properly.
The furnace is in Auto mode. The furnace may take some time to respond to
commands while in Auto mode.
Reset the circuit breaker, if needed.
There are loose wiring connections. Verify that there is 12 VDC power coming from
pins 4 and J10 of the TM-2021.
The incorrect heating equipment is
selected in Settings.
Change the Heat mode to Furnace on the Set-
tings screen.
There is a water pump failure. There is a blown software fuse. Examine the Dometic Interact Fuses screen and
reset the blown fuse, if applicable.
There is a loose wiring connection or
power issue.
Verify that the voltage is correct on the 12 VDC
connector for the pump on the TM-2021, and
ensure that the water pump switch is wired
correctly.
There is a satellite dish failure. There is a blown software fuse, or the satel-
lite dish is disabled.
Examine the Dometic Interact Fuses screen and
reset the blown fuse, or enable the satellite dish in
the Settings screen.
The touch-screen is unresponsive. The system might be frozen. Reboot the system by interrupting the power sup-
ply for ten seconds.
There is audio trouble. The audio level is set too low. Increase the default audio level in the Settings
screen, or reboot the system.
The tank level readings are
inaccurate.
The RV is not level or stationary. Bring the RV to a complete stop and ensure that it
is level.
There are faulty sensors. Check the tank sensors and replace as needed.
The generator fails to exercise. The AGS is turned off, the ignition safety
interlock is enabled, or the settings are
incorrect.
Turn on the AGS, remove the key from the vehicle
ignition, or adjust the time settings.
The awning is not working
properly.
The parking brake is not engaged. Ensure that the parking brake is engaged.
There is a blown software fuse. Examine the Dometic Interact Fuses screen and
reset the blown fuse, if applicable.
There is insufficient power to the DB-100. Ensure that there is 12 VDC power coming from
the DB-100 extend/retract pins.
The fan will not turn on, the fan lid
will not open or close, or the fan lid
closes by itself.
The system is frozen, or the rain sensor
made the lids close and the fan turn off.
Reboot the system by interrupting the power sup-
ply for ten seconds.
Check to see if the fan has a rain sensor (Fan-Tastic
fan model 7350 only).
There are loose wiring connections or
power issues.
Verify that there is 12 VDC power on the MS-733
relay out A and B when the lid is opened or
closed, and on the other relay when the motor is
on.
Ensure that there are correct voltage readings on
the TM-2021.
Check all wiring connections and correct any
loose connections as needed.
Error Possible Cause Recommended Corrective Action
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