Eaton
®
setUPS
Firmware upgrade procedure
Eaton®setUPS_9PX_1-1_1to3k_firmware_upgrade_rev_02 Page 13/13
12. Trouble shooting
UPS is not recognized by Eaton
®
setUPS software :
→ the current Eaton
®
setUPS version installed on the computer is not compatible with
the connected UPS model.
Download the last version available, refer to the section “1. Download the software
setUPS and the firmware”
It is not possible to transfer the UPS in Bypass mode, it displays “Canceled” instead of
“Done” :
→ UPS is in “Frequency converter” mode, it is necessary to disable this mode (Menu
Settings / In/Out settings / Output frequency). UPS must be OFF to modify this setting.
The firmware upgrade is stopped during the process :
→ restart the firmware upgrade process and the upload starts again.
The upgrade through USB cable does not succeed :
→ proceed with Serial cable
In the firmware section, the “Upload firmware” button is not available :
→ UPS is online, refer to the section “4. GO to bypass”
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