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EN
Troubleshooting
No. Problem Possible Causes Solutions
1 DEEBOT is not charging.
DEEBOT is not switched ON. Switch ON DEEBOT.
DEEBOT has not connected to the Auto-Empty
Station.
Be sure that the robot’s Charging Contacts have connected to the
Auto-Empty Station Pins.
The Power Cord is not connected to the Auto-Empty
Station.
Make sure the Power Cord is rmly connected to the Auto-Empty
Station.
The Auto-Empty Station is not connected to the
power supply.
Make sure the Auto-Empty Station is connected to the power
supply.
The battery is completely discharged. Please contact Customer Care for help.
2
DEEBOT cannot return to the
Auto-Empty Station.
The Auto-Empty Station is not correctly connected. Make sure the Auto-Empty Station is correctly connected.
The Auto-Empty Station is manually moved during the
cleaning.
It is suggested not to move the Auto-Empty Station during the
cleaning.
DEEBOT is paused for more than 90 minutes. It is suggested not to pause DEEBOT for more than 90 minutes.
DEEBOT did not start cleaning from the Auto-Empty
Station.
Make sure DEEBOT starts cleaning from the Auto-Empty Station.
3
DEEBOT gets stuck while working
and stops.
DEEBOT is tangled with something on the
oor (electrical wires, curtains, carpet fringing, etc.).
DEEBOT will try various ways to free itself. If it is unsuccessful,
manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an
entrance of similar height.
Please set a physical barrier, or set a Virtual Boundary in the
ECOVACS HOME App.
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