To open a service request, you must have a valid support agreement. Contact your
EMC sales representative for details about obtaining a valid support agreement or
with questions about your account.
To review an open service request, click the Expand link on the Service Center panel,
click Manage Service Requests, and then click View and manage service requests.
Facilitating support
EMC recommends that you enable ConnectEMC and Email Home on all Avamar
systems:
l ConnectEMC automatically generates service requests for high priority events.
l Email Home sends configuration, capacity, and general system information to
EMC Customer Support.
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Preface
8 EMC Avamar Data Store Gen4T Customer Service Guide