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Parent topic: Solving Problems
Related references
Originals Jam in the Automatic Document Feeder
Where to Get Help
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Start Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Scanning is Slow
Parent topic: Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the power cord is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting in the
Epson Scan 2 Utility.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Power Off and Sleep Timer Settings
Start Button Does Not Work as Expected
If the start start button does not start the correct program or perform the correct action, try these
solutions:
• Make sure the scanner is securely connected to your computer.
• Make sure Epson Scan 2 is installed correctly.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly.
• Make sure the correct settings were assigned to the scanner button in Document Capture Pro
(Windows ) or Document Capture (Mac).
Parent topic: Solving Scanning Problems
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General
Weight and Dimensions
