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Parent topic: Solving Network Problems
Solutions When the Image or Sound Contains Static During Screen Mirroring
If the projected image or sound contains static during Screen Mirroring (PowerLite 992F/1288), try the
following solutions:
• Avoid covering the Wi-Fi antenna of the mobile device.
• If you use a Screen Mirroring connection and an internet connection at the same time, the image may
stop or contain noise. Disconnect the internet connection to expand your wireless bandwidth and
improve the connection speed of the mobile device.
• Make sure the projection contents meet the Screen Mirroring requirements.
• Depending on the settings of the mobile device, the connection may be lost when the device enters
power saving mode. Check the electrical power saving settings on the mobile device.
• Update to the latest version of the wireless driver or firmware on the mobile device.
Parent topic: Solving Network Problems
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
latin.epson.com/support (Caribbean) and select your product for solutions to common problems with
your projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
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