Troubleshooting
If Inspire 3 isn't working properly, see our troubleshooting steps below.
Heart-rate signal missing
Inspire 3 continuously tracks your heart rate while you're exercising and throughout
the day. If the heart-rate sensor on your tracker has difficulty detecting a signal,
dashed lines appear.
If your tracker doesn't detect a heart-rate signal, first make sure heart-rate tracking
is turned on in the Settings app on your tracker and Inspire 3 is set to WORN on
Wrist. Next, make sure you're wearing your tracker correctly, either by moving it
higher or lower on your wrist or by tightening or loosening the band. Inspire 3
should be in contact with your skin. After holding your arm still and straight for a
short time, you should see your heart rate again.
For more information, see the related help article.
GPS signal missing
Environmental factors, including tall buildings, dense forest, steep hills, and thick
cloud cover, can interfere with your phone's ability to connect to GPSsatellites. If
your phone is searching for a GPS signal during an exercise, connecting appears at
the top of the screen.
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