When you select: You can:
Master Reset
Completely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
Application Download new software applications
(if available) and then load the desired
applications through your USB port.
See the web site for more information.
Return
Exit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone issues
Issue Possible
cause(s)
Possible solution(s)
Excessive
background noise
during a phone
call.
The audio control
settings on your
phone may be
affecting SYNC
performance.
Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.
Possible phone
malfunction.
Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC® 457
2014 Explorer (exp)
Owners Guide gf, 1st Printing, April 2013
USA (fus)
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