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Table of Contents
Introduction .....................................................................................................................2
Customer Assistance and Service
Customer Assistance ...............................................................................................................3
Your Customer Assistance Action Process ..........................................................................3
Dealer Service Centres .............................................................................................................4
Ford Roadside Assistance................................................................................5
Dealer Locations .......................................................................................................9
Ford Warranties..........................................................................................................12
The Ford Express New Vehicle Warranty.............................................................................12
Warranty Explanation ..............................................................................................................15
The Ford Express Parts and Accessories Warranty...............................................................23
Five Year Perforation Corrosion Warranty...........................................................................24
Capacities and Specications ....................................................................26
Engine Data ..............................................................................................................................27
Fluid Specications ..................................................................................................................28
Fluid Specications Table........................................................................................................30
Scheduled Servicing .............................................................................................31
Scheduled Servicing Plan ......................................................................................................33
‘Peace of Mind Inspection’ Schedule ..................................................................................34
‘A’ Service Schedule ...............................................................................................................36
’B’ Service Schedule ...............................................................................................................38
‘C’ Service Schedule ...............................................................................................................38
Additional Scheduled Maintenance Items ..........................................................................39
Servicing Chart.........................................................................................................................40
Explanation of Maintenance Requirements .......................................................................44
Infrequent Usage .....................................................................................................................44
Ford Protect ..................................................................................................................45
Service Records .......................................................................................................46
Notes ...................................................................................................................................79