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5.Trouble shooting
5.1 Common problem and checking
If you experience a problem with your appliance or are concerned that the appliance is not
functioning correctly, you can carry out some easy checks before calling for service, please
see below.
Warning! Don’t try to repair the appliance yourself. If the problem persists after you have
made the checks mentioned below, contact a qualified electrician, authorized service
engineer or the shop
●
where you purchased the product.
Problem Possible cause & Solution
Appliance is not working
correctly
Check whether the power cord is plugged into the power outlet
properly.
Check the fuse or circuit of your power supply, replace if
necessary.
It is normal that the freezer is not operating during the defrost
cycle, or for a short time after the appliance is switched on to
protect the compressor.
Odours from the
compartments
The interior may need to be cleaned
Some food, containers or wrapping cause odours.
Noise from the appliance
The sounds below are quite normal:
Compressor running noises.
Air movement noise from the small fan motor in the freezer
compartment or other compartments.
Gurgling sound similar to water boiling.
Popping noise during automatic defrosting.
Clicking noise before the compressor starts.
Other unusual noises are due to the reasons below and may
need you to check and take action:
●
The cabinet is not level.
The back of appliance touches the wall.
Bottles or containers fallen or rolling.
A layer of frost occurs in
the compartment
Check that the air outlets are not blocked by food and ensure
food is placed within the appliance to allow sufficient ventilation.
Ensure that door is fully closed. To remove the frost, please refer
to the
“
Cleaning and care
”
chapter.
Temperature inside is too
warm
You may have left the doors open too long or too frequently; or
the doors are kept open by some obstacle; or the appliance is
located with insufficient clearance at the sides, back and top
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