No water comes out
from the faucets
No hot water
1. No water inside the tanks.
2. Tanks or tubes inside the unit
are clogged.
3. Taps are not working properly.
4. Unit is not plugged into the
electrical outlet.
1. Hot switch is OFF.
2. The unit may have overheated.
3. Hot switch is damaged.
4. No water inside the hot tank.
1. Make sure the unit is plugged into the
electrical outlet.
2. Make sure the tanks are filled with
water.
3. Contact customer service.
1. Turn ON the hot switch. Check the
temperature 30 to 45 minutes later.
2. Turn OFF the hot and cold switches
and allow the unit to rest for 1 hour.
3. Turn ON both switches again (make
sure there is water inside the tank).
4. Contact customer service.
No cold water 1. Cold switch is OFF.
2. The unit may have overheated.
3. Cold switch is damaged.
4. No water inside the hot tank.
1. Turn ON the cold switch. Check the
temperature 30 to 45 minutes later.
2. Turn OFF the hot and cold switches
and allow the unit to rest for 1 hour.
3. Turn ON both switches again (make
sure there is water inside the tank).
4. Contact customer service.
No normal water 1. The unit may have overheated.
2. No water inside the hot tank.
1. Turn OFF the hot and cold switches
and allow the unit to rest for 1 hour.
2. Turn ON both switches again (make
sure there is water inside the tank).
3. Contact customer service.
ISSUE POSSIBLE CAUSE SOLUTION
TROUBLESHOOTING GUIDE
IF THE UNIT IS NOT WORKING PROPERLY, PLEASE REFER TO THE
BELOW TABLE TO SOLVE THE MOST COMMON PROBLEMS:
EN 10