What might be the cause of...
Defects you can remedy yourself
Before calling GIAS Service for technical advice please run through the
following checklist. A charge will be made if the machine is found to be
working or has been installed incorrectly or used incorrectly. If the problem
persists after completing the recommended checks, please call GIAS Service,
they may be able to assist you over the telephone.
The machine will not start…
● Close the door. Check that there is power to the machine. Select a
programme and press . Check if the DOOR LOCKED message is
displayed.
If it is not, check the following:
1. Is the machine connected to the electrical supply?
2. Is the electrical supply OK, check another socket?
3. Has the fuse on the machine blown? If so, replace it.
● If the DOOR LOCKED message is displayed and the machine does not
start this means that the machine cannot fill with water, check the
following:
1. Check the programme dial is correctly aligned with the programme.
2. Is the water supply to the machine switched on?
3. Are the pipes kinked or restricted in any way?
Water does not drain away…
● Ensure that there is not a blockage in the drain hose or the hose is not
kinked.
● Is the drain hose installed correctly? If connected to the sink waste make
sure you have cut the membrane or removed the bung from the under
sink drainage unit.
● Check for foreign bodies in the filter. If present, clean the filter.
If you have found any of the above problems correct them and run the
machine through a spin cycle to drain the water.
● Is the function selected? If so, deselect the option and the programme
will complete (see page 25 for complete explanation of the function).
Water on the floor around the washing machine…
● Is the fill hose tightened? If so, replace the rubber washers and re-tighten.
● Is the standpipe or the household drain blocked? If so, clear the blockage
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Troubleshooting
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