18
Troubleshooting
Any other servicing should be done by an authorized service representative.
WARNING
TO REDUCE THE RISK OF PERSONAL INJURY: REMOVE BATTERY BEFORE CLEANING OR SERVICING. IF
APPLIANCE IS NOT WORKING AS IT SHOULD, HAS BEEN DROPPED, DAMAGED, LEFT OUTDOORS, OR DROPPED INTO WATER, TAKE IT TO
A SERVICE CENTER PRIOR TO CONTINUING USE.
Problem Possible Cause Possible Solution
Vacuum won’t run 1. Your battery may not be
inserted properly.
1. Make sure the battery is fully seated in
battery cavity.
2. Your battery may not be
charged.
2. Check the Charge Level Indicator and
charge the battery if it’s low.
3. Your battery may be too hot. 3. Remove battery and let cool for 30 minutes,
replace battery and retry or replace with
second charged battery.
4. There may be internal
component damage.
4. Call for service:
1-888-768-2014
.
Bag Check Indicator
has turned red OR
vacuum won’t pick
up OR low suction
1. Filter Bag full and/
or clogged.
1. Empty Filter Bag - Pg. 15.
Dust escaping from
vacuum
1. Filter Bag full. 1. Empty Filter Bag - Pg. 15.
2. Filter Bag not installed
correctly.
2. Review Filter Bag removal &
replacement - Pg. 15.
3. Hose not installed correctly. 3. Review Hose installation - Pg. 10.
CHARGER
RED
LED
GREEN
LED
ORANGE
LED
ACTION
Power On
Without battery pack
ON OFF
Ready to charge battery pack.
Testing
Hot battery pack
OFFOFF
OFF
ON
OFF
When battery pack reaches cooled temperature, charger begins charge mode.
Cold battery pack
When battery pack reaches warmed temperature, charger begins charge mode.
Deeply discharged
Charger conditions battery until normal voltage is reached, then begins charge mode.
Error
Error Flashing Flashing Battery pack or charger is damaged or faulty.
.
•
Error, try to repeat the conditions a second time by removing and reinstalling the battery pack. If the LED status repeats a
second time, try charging a different battery.
•
If a different battery charges normally, dispose of the pack (see BATTERY DISPOSAL section).
•
If a different battery also indicates “Error,” the charger may be damaged or faulty.
Charging
Fast charging OFFFlashing Battery is being charged.
Ready
Battery full
OFF
OFF
OFFON
Charging is complete.
STORAGE: Always remove the battery pack before storing the charger or any time the charger is unplugged.
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