3–6 Getting Started
Troubleshooting
The home wireless network connection
is not working
If a home wireless network connection is not working as
expected:
■ Be sure that the wireless light on the computer is on. If the
light is off, press the wireless button to turn it on.
■ Be sure that the computer wireless antennae are free from
obstructions.
■ Be sure that the cable or DSL modem and its power cord are
properly connected, and the lights are on.
■ Be sure that the wireless router (access point) is properly
connected to its power adapter and the cable modem, and the
lights are on.
■ Disconnect and then reconnect all cables, and turn the power
off and then back on.
✎
For information on setting up a home wireless network
connection, refer to
http://www.hp.com/go/techcenter/wireless
(English only).
Help and Support
If the preceding questions and solutions did not address your
problem, access Help and Support by selecting Start > Help and
Support. In addition to providing information about your
operating system, Help and Support provides
■ Information about the computer, such as model and serial
number, installed software, hardware components, and
specifications.
■ Answers to questions about using the computer.
■ Product information to help you learn to use the computer
and operating system features.
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