Troubleshooting
■ Updates for the operating system, device drivers, and
software provided on the computer.
■ Checkups for computer functionality.
■ Automated and interactive troubleshooting, repair solutions,
and system recovery procedures.
■ Links to community forums of IT experts.
Customer Care
If you are unable to find the help you need by using Help and
Support, you may need to contact Customer Care.
Prepare to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the computer
screen, select Start > Help and Support > System
Information.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
Getting Started 3–7
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