A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions.
Problem Possible Cause Solution
Power button LED is not on. Power is not on. Make sure that the power button is on, and the
power cord is connected to a working electrical
outlet.
If the power source LED on the rear of the monitor
is on but the monitor will not power on, contact
your HP service provider to replace the monitor.
Power source LED is not on.
NOTE: The power source LED is on
the rear of the monitor next to the
power cord connector.
Power failure. The monitor is not receiving power. Ensure that the
monitor is plugged into a working electrical outlet.
If the power source LED remains off, contact your
HP service provider to replace the power adapter.
Screen is blank. Power cord is disconnected. Connect the power cord.
Power button on front panel of
the monitor is turned off.
Press the front panel power button.
Video cable is improperly
connected.
Connect the video cable properly. Refer to
Setting
Up the Monitor on page 4 for more information.
Screen blanking is active. Press any key on the keyboard or move the mouse
to inactivate the screen blanking utility.
Screen image appears distorted; text
is fuzzy or blurred; image quality is
degraded.
The computer’s graphics card
resolution is set lower or
higher than the monitor’s
native resolution.
Set the computer’s display resolution to the same
mode as the monitor’s recommended native
screen resolution to provide the best picture
quality.
Image appears too light or too dark. Brightness needs adjustment. Press the – or + buttons on the front panel to
adjust the brightness scales as needed.
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call
technical support. Have the following information available when you call:
●
Monitor model number
●
Monitor serial number
12 Appendix A Troubleshooting ENWW
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