HP Elite Slice G2 Service Manual

Sound does not come out of the speaker or headphones.
Cause Solution
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or mued.
Cause Solution
Audio jack is not properly congured for headphones. Disconnect and reconnect the headphones into the universal jack,
and then select ‘headphones’ or ‘headset’ when prompted.
Computer appears to be locked up while recording audio.
Cause Solution
Storage may be full. Before recording, make sure there is enough free space on the
hard disk. You can also try recording the audio le in a
compressed format.
Line-in jack is not functioning properly.
Cause Solution
Jack has been recongured in the audio driver or application
software.
In the audio driver or application software, recongure the jack or
set the jack to its default value.
There is no sound or sound volume is too low.
Cause Solution
The application is set to use a dierent audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be listed
in Device Manager. Make sure the correct device is being used.
To access Device Manager in Windows 10, type device
manager in the taskbar search box, and then select Device
Manager from the list of applications.
Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
The operating system controls may be set to use a dierent audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Solving audio problems 65

HP Elite Slice G2 Specifications

General

Bus type	DMI3
Processor cache	6 MB
Processor model	i5-7500T
Processor threads	4
Processor frequency	2.7 GHz
Processor cache type	L3
Processor manufacturer	Intel
Processor boost frequency	3.3 GHz
Number of processors installed	1
Configurable TDP-down frequency	1.7 GHz
ECC	No
Internal memory	8 GB
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	2 x 4 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe
Storage media	SSD
SSD form factor	M.2
Total storage capacity	128 GB
Intel Identity Protection Technology version	1.00
Sustainability certificates	ENERGY STAR
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 630
Maximum on-board graphics card memory	64 GB
Antenna type	2x2
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN controller model	Intel Dual Band Wireless-AC 8260
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
Chassis type	USFF
Product color	Black
Country of origin	China
Audio chip	Conexant CX7501
Product type	PC
Motherboard chipset	Intel® Q170
Operating system installed	Windows 10 IoT Enterprise
HP segment	Business
Power supply	90 W

Weight and Dimensions

Width	165 mm
Height	112 mm
Weight	1520 g
Package depth	596 mm
Package width	203 mm
Package height	273 mm
Package weight	6670 g