Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
◦
Product name (1). This is the product name axed to the front of the computer.
◦
Serial number (s/n) (2). This is an alphanumeric identier that is unique to each product.
◦
Part number/Product number (p/n) (3). This number provides specic information about the
product's hardware components. The part number helps a service technician to determine what
components and parts are needed.
◦
Warranty period (4). This number describes the duration (in years) of the warranty period for the
computer.
◦
Model description (select models only) (5). This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
●
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.
12 Chapter 2 External component identication
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