HP HPE StoreOnce 3100 Series User Manual

Contents
1 Finding part numbers for replacement parts.......................................................5
HPE StoreOnce 3100 System Components.........................................................................................6
HPE StoreOnce 3500 Series Components...........................................................................................8
HPE StoreOnce 5100 System Components.......................................................................................11
HPE StoreOnce 5100 System Capacity Upgrade Kit Components....................................................13
Optional Hardware Components........................................................................................................14
2 General precautions and safety guidelines.......................................................16
Required tools.....................................................................................................................................16
Component replacement guidelines...................................................................................................16
Safety precautions..............................................................................................................................16
General precautions......................................................................................................................16
Preventing electrostatic discharge................................................................................................17
Equipment symbols.......................................................................................................................17
3 Identifying problems..........................................................................................19
POST messages and troubleshooting................................................................................................19
Using the StoreOnce GUI to identify a problem.................................................................................19
Viewing the Events Log.................................................................................................................19
Viewing the failed disk in the Hardware tree.................................................................................20
Using the StoreOnce CLI to identify a problem..................................................................................20
Using LEDs to diagnose problems.....................................................................................................23
Server LEDs (all models)...............................................................................................................23
Front panel LEDs.....................................................................................................................23
Rear panel LEDs......................................................................................................................25
Storage enclosure LEDs (HPE StoreOnce 5100 System only).....................................................26
4 Power on/off, firmware upgrades and other processes.....................................30
Power on/off requirements..................................................................................................................30
Upgrading BIOS or hardware firmware components..........................................................................30
Upgrading StoreOnce software..........................................................................................................32
Running a system self test..................................................................................................................32
HPresetpassword account..................................................................................................................33
5 Replacing the system’s motherboard ...............................................................34
Before replacing the motherboard—iLO4 licenses.............................................................................34
Before replacing the motherboard—component configuration...........................................................34
Motherboard spares part number and System Maintenance switch..................................................35
DIMM locations...................................................................................................................................35
After replacing the motherboard—BIOS and iLO configuration..........................................................37
Warranty serial numbers...............................................................................................................40
6 Replacing the p1224 RAID controller and components....................................41
Overview.............................................................................................................................................41
Part numbers.................................................................................................................................41
Internal SAS cabling......................................................................................................................41
HPE StoreOnce 3100 System..................................................................................................41
HPE StoreOnce 3500 Series...................................................................................................42
HPE StoreOnce 5100 System..................................................................................................43
Identifying a RAID controller failure....................................................................................................43
Replacing the RAID components........................................................................................................44
p1224 RAID controller...................................................................................................................44
The RAID cache module and SuperCapacitor..............................................................................44
HPE SAS expander card (HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series)......45
Replacement procedure................................................................................................................45
Contents 3

HP HPE StoreOnce 3100 Series Specifications

General

Brand	HP
Model	HPE StoreOnce 3100 Series
Category	Storage
Language	English