Troubleshooting Your Computer
Testing the Hardware
114 Reference Guide
8. Select and run the appropriate tests. Tests are not listed if no such hardware is
detected. Press the following keys to run tests:
ENTER Runs the highlighted test.
F5 or
SPACE
Marks or unmarks the highlighted test.
F6 Marks or unmarks all tests in the current
menu.
F7 Marks or unmarks all tests in all menus.
F10 Runs all marked tests.
9. When you are finished running tests, press ESC to exit the advanced tests.
10. Optional: Save the Support Ticket. Press F4 to save system and test information in
the Support Ticket log file.
11. Exit. Press F3 to exit and reboot.
12. Optional: Check the log. The log file contains a list of all test results and errors. Run
C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it in
Notepad. (If Hpsuppt.exe is not on your hard disk, you can download it from the HP
Customer Care Web site, www.hp.com/go/support.)
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