Support and Service
Getting Assistance for Your Computer
120 Reference Guide
Getting Assistance for Your Computer
To get help from the web
HP has several Web sites on the Internet dedicated to providing information to HP
notebook computer users. The following sites are especially useful for helping you get
support for your computer:
• HP Customer Care Web site. Get e-mail support, technical information, and
software updates.
www.hp.com/go/support
Click Assistance, then Self-Help Tools for information about bulletin boards, CD-
ROM subscriptions, and service parts.
• HP Notebook Computer Web site. Get the latest information about technical
support, including e-mail and telephone support, plus information about warranty and
support programs.
www.hp.com/notebooks
To contact the HP Customer Care Center
HP Customer Care Centers will assist you free of charge during the term of the warranty
(you are responsible for the telephone charges).
During the free assistance period, HP will assist with questions about:
• Included applications and operating systems.
• HP-described operation environments and conditions.
• HP accessories, HP upgrades, and basic operation and troubleshooting.
HP will not be able to help with questions about:
• Non-HP hardware, software, operating systems, or usage not intended for or included
(by HP) with the product.
• How to repair the product yourself.
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