Solving Problems with Your Computer
Troubleshooting Techniques
110 Reference Guide
• Open the hardware Device Manager: click Start, Settings, Control Panel, System
(Windows 98 or 2000) or Start, Control Panel, Performance and Maintenance,
System (Windows XP). If the network interface is disabled, try to enable it. If it has a
conflict, try disabling another device.
If you can’t browse the Network Neighborhood or My Network Places
• Check with your network administrator to make sure NetBEUI protocol is supported
on the network.
• Click Start, Find, Find Computer (Windows 98 or 2000) or Start, Search, Computers
or People (Windows XP) to look for a computer.
If you can’t log in to Netware servers
• If a Netware server is using IPX/SPX protocol, you may need to force your frame
type to match the server’s frame type. Check with your network administrator.
If the computer stops responding after booting
• Check whether you have a TCP/IP network with no DHCP server. This can cause a
long delay at startup because DHCP is enabled. Contact your network administrator
to determine the proper TCP/IP configuration.
If you have slow or dropped connections on a 10/100 network switch or hub
• The switch may be forced to 10 Mbps. For Windows 98, use Network in Control
Panel to disable Auto Polarity for the network adapter.
Memory problems
If a message says you are out of memory
• Make sure drive C is not running low on free space.
• If you’re using Windows 98, use the Memory Troubleshooter in Windows Help: click
Start, Help.
• If you are having memory problems running MS-DOS programs, use the MS-DOS or
Application and Software troubleshooter in Windows Help: click Start, Help (or Help
and Support).
• Not all third-party memory cards have been tested for use with the computer. Please
check the HP notebook web site (www.hp.com/notebooks) for a list of approved and
tested memory cards.
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