HP Pavilion DV6-6C User Manual

The computer is on but not responding
If the computer is on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures in the sequence provided:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
● Press ctrl+alt+delete, and then click the Power button.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is
overheating, allow the computer to cool to room temperature. Then be sure to keep all vents free from
obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●
Turn on the device according to the manufacturer’s instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
●
Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the
f12 action key to turn it on.
●
Be sure that the device wireless antennas are free from obstructions.
●
Be sure that the DSL or the cable modem and its power cord are properly connected and the
lights are on.
90 Appendix A Troubleshooting and support

HP Pavilion DV6-6C Specifications

General

Brand	HP
Model	Pavilion DV6-6C
Category	Laptop
Language	English

Summary

Introduction

Important first steps

Essential actions after setting up the computer, including network and software setup.

Finding information

Resources for locating user manual and support information.

Getting to know your computer

Top Panel Components

Details on TouchPad, lights, buttons, and keys on the computer's top surface.

Front Panel Features

Describes the Digital Media Slot and speakers on the computer's front.

Right Side Ports and Indicators

Identifies optical drive, power/HDD lights, USB ports, security slot, battery light.

Left Side Ports and Audio Jacks

Details vents, monitor/HDMI ports, network jack, USB ports, and audio jacks.

Display Features

Information on WLAN antennas, microphones, webcam, and webcam light.

Bottom Panel Components

Describes battery bay, vents, and hard drive/memory compartment access.

HP QuickWeb (select models only)

Getting Started with HP QuickWeb

Introduction to HP QuickWeb features for browsing and communication.

Starting HP QuickWeb

Instructions on how to launch HP QuickWeb using the dedicated button.

Networking

Creating a Wireless Connection

Guide to connecting to WLAN, WWAN, and Bluetooth devices.

Connecting to a Wired Network

Instructions for connecting the computer to a local area network (LAN) using an Ethernet cable.

Pointing devices and keyboard

Using the TouchPad

Detailed guide on moving the pointer, selecting, and using TouchPad gestures.

Using the Keyboard

Explanation of action keys, hotkeys, and the integrated numeric keypad.

Multimedia and other features

Audio Features

Information on adjusting volume, checking audio functions, and using Beats Audio.

Video Output Ports

Details on VGA and HDMI ports for connecting external displays.

Power management

Inserting or Removing the Battery

Step-by-step instructions for battery installation and removal.

Using Power-Saving States

Explanation of Sleep and Hibernation modes for power conservation.

Managing Battery Power

Finding battery info, using Battery Check, and maximizing battery discharge time.

External cards and devices

Using Digital Media Slot Cards

Instructions for inserting and removing digital cards into the media slot.

Using USB Devices

Connecting and disconnecting USB devices, including port types.

Drives

Handling Drives Safely

Precautions for handling internal and external drives to prevent damage.

Improving Hard Drive Performance

Using Disk Defragmenter and Disk Cleanup for optimal performance.

Memory modules

Adding or Replacing Memory Modules

Step-by-step guide for upgrading or replacing RAM modules.

Security

Protecting the Computer

Overview of security features like QuickLock, passwords, antivirus, and firewall.

Setting Passwords

Procedures for setting administrator and power-on passwords in Windows and BIOS.

Backup and recovery

Restoring the System

How to restore the computer using recovery media or partition.

Backing Up and Recovering Your Information

Guidance on backing up files and using Windows Backup and Restore.

Setup Utility (BIOS) and System Diagnostics

Using Setup Utility (BIOS)

Instructions for navigating, changing settings, and restoring factory defaults in BIOS.

System Diagnostics

How to run diagnostic tests to check hardware functionality.

Appendix A Troubleshooting and support

Troubleshooting Common Issues

Solutions for startup problems, blank screens, unresponsive software, and overheating.

External Device and Network Issues

Troubleshooting steps for external devices and wireless network connections.

Appendix B Cleaning your computer

Cleaning Procedures

Guidelines for cleaning the display, sides, cover, TouchPad, and keyboard.

Appendix C Traveling with the computer

Travel and Shipping Tips

Advice on preparing the computer for travel, including backups and security.

Appendix D Updating programs and drivers

Updating Software and Drivers

Recommendation to update programs and drivers from the HP support website.

Appendix E Electrostatic Discharge

Preventing ESD Damage

Precautions to avoid damage from static electricity during component handling.

Appendix F Specifications

Input Power and Connectors

Details on AC power requirements, voltage, and DC plug specifications.

Operating Environment Details

Specifications for temperature, humidity, and altitude limits.

Appendix G Using SoftPaq Download Manager

Downloading SoftPaqs

Instructions for using HP's tool to download software and driver updates.