HP Pavilion Notebook PC User Manual

Solving Problems with your Computer
Testing Hardware Operation
60 Setup Guide
ENTER Runs the highlighted test.
F5 or SPACE Marks or unmarks the highlighted test.
F6 Marks or unmarks all tests in the current menu.
F7 Marks or unmarks all tests in all menus.
F10 Runs all marked tests.
6. When you have finished running advanced tests, press ESC to exit.
7. If you want to view or save system and test information, press F4 twice to create a
Support Ticket log file. (If you want to view the Support Ticket, press F7.)
8. Press F3 twice to exit and reboot. (If you used a floppy disk, remove it before
rebooting.)
If you saved a Support Ticket, you can also view it later. From the directory
c:\dmi\hpdiags, run the file hpsuppt.exe. The Support Ticket will appear in that directory
as hpsuppt.txt.
To create a diagnostic floppy disk
If diagnostic testing is not available on your computer when you press F10 during reboot,
you can create a diagnostic floppy disk from which to run the test.
1. On any computer with Web access, download the diagnostic software package from
the Pavilion Notebook Web site www.hp.com/notebooksto the hard disk.
2. Run the downloaded zip file to unpack the files on the hard disk.
3. Insert a formatted disk in the floppy disk drive and run diaginst.bat to create the
diagnostic floppy disk.
4. Insert the floppy disk into your Pavilion Notebook and run the diagnostic test.

HP Pavilion Notebook PC Specifications

General

Operating System	Windows 10 or Windows 11
Graphics	Intel UHD Graphics
Battery Life	Up to 8 hours
Ports	USB Type-C, USB Type-A, HDMI, SD card reader, headphone/microphone combo jack
RAM	8GB or 16GB DDR4 (varies by model)

Summary

Notice

HP Software Product License Agreement

Edition History

Details the version and release date of the manual.

Introducing the Pavilion Notebook PC

Taking Inventory

Lists the included hardware components and pre-installed software for the notebook.

To find more information

Guides users to additional resources for support and product details.

Identifying the Parts of the Pavilion Notebook

Illustrates and describes the various external components and ports of the notebook.

Setting Up the Computer

Operating the Computer

Working in Comfort

Preparing Your Work Environment

Details how to set up the workstation, including chair, monitor, and keyboard placement.

Traveling with Your Computer

Managing Power Consumption

Explains how to conserve battery life using standby, hibernate, and off modes.

Using Battery Power

Details how to check battery status and respond to low battery warnings.

Configuring and Expanding Your Computer

Installing RAM Modules

Step-by-step guide for adding or replacing RAM modules in the notebook.

Removing RAM Modules

Instructions for safely uninstalling RAM modules from the notebook.

Replacing a Hard Disk Drive

Procedure for removing and replacing the notebook's hard disk drive.

Expanding the Hibernate Partition

Guide to creating a hibernate partition using the Recovery CD.

Service and Support

Hewlett-Packard Limited Warranty Statement

Outlines the terms and conditions of HP's limited warranty for hardware and software.

Getting Support for Your Pavilion PC

Details various methods for obtaining technical support and product information.

Obtaining Repair Service

Provides instructions on how to get warranty repair service and prepare the computer for shipment.

Solving Problems with your Computer

Troubleshooting Techniques

Offers solutions to common problems and troubleshooting methods available online.

Testing Hardware Operation

Guides users through running diagnostic tests to identify hardware issues.

Recovering and Reinstalling Software

Explains how to recover the factory installation or reinstall software using the Recovery CD.

Specifications and Regulatory Information

Hardware and Software Specifications

Provides information on the notebook's hardware and software specifications.

Safety Information

Covers important safety precautions for power cords, batteries, and laser/LED devices.

Regulatory Information

Details compliance with regulations in various regions, including FCC and CE markings.