3 Operating the HP XP24000/XP20000
Disk Array
During normal operations, the disk array does not require your intervention and you should not attempt
to open the disk array cabinets.
The disk array reports any service information messages (SIMs) to the SVP and the Device Manager
server. If the array is set up for remote support using either the modem or Internet option, the SVP
automatically reports SIMs to the HP Storage Technology Center (STC). For more information about
SIMs and the remote support capabilities, including the modem-based and Internet-based options,
see “HP StorageWorks XP Continuous Track” on page 45, and also
“Failure detection and reporting process” on page 45.
General safety guidelines
Carefully read these safety guidelines and follow them when working with the disk array.
• Fully understand and follow all hazard warnings in this guide and on warning labels on the disk
array. These hazard warnings help you to prevent or reduce the risk of death, personal injury, or
product damage. Hazard warnings include alert headings consisting of an alert symbol and the
word Caution or Warning.
CAUTION:
This indicates a hazardous situation which, if not avoided, will or can result in serious product
damage or loss of data.
WARNING!
This indicates a potentially hazardous situation which, if not avoided, can result in death or serious
injury.
• Replace any warning label that becomes dirty or starts peeling off.
• Keep in mind that the hazard warnings in this guide and on the disk array cannot cover every
possible hazard because it is impossible to predict and evaluate all potentially hazardous circum-
stances. Be alert and use common sense. If you have any questions, contact your HP support
representative.
• Follow the safety guidelines and procedures in all documentation for this and related products.
XP24000/XP20000 Disk Array Owner's Guide 35
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