©Copyright IBM Corp. 2012 43
Appendix
A
Getting Help and Technical Assistance
If you need help, service, or technical assistance, or just want more information about IBM
products, you will find a wide variety of sources available from IBM to assist you. This section
contains information about where to go for additional information about IBM and IBM products,
what to do if you experience a problem with your system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure you have taken these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any optional
devices are turned on.
• Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
• Go to the IBM support Web site at http://www.ibm.com/supportportal/ to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files. See the troubleshooting information in your system documentation
for instructions for using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated
device drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device drivers
and updates. To access these pages, go to http://www.ibm.com/supportportal/
and follow the instructions.
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