IBM System x3550 M3 User Manual

IBM System x3550 M3 29
Warranty options
The IBM System x3550 M3 has a 3-year onsite warranty with 9x5/next business day terms. IBM offers the
following warranty service upgrades through IBM ServicePacs. The IBM ServicePac is a series of
prepackaged warranty maintenance upgrades and post-warranty maintenance agreements with a
well-defined scope of services, including service hours, response time, term of service, and service
agreement terms and conditions.
IBM ServicePac offerings are country-specific. That is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePacs might be
available in a particular country. For more information about IBM ServicePac offerings available in your
country, see the IBM ServicePac Product Selector at:
https://www-304.ibm.com/sales/gss/download/spst/servicepac.
In general, the types of IBM ServicePacs are as follows:
Warranty and maintenance service upgrades

1, 2, 3, 4, or 5 years of 9x5 or 24x7 service coverage

Onsite repair from next business day to 4 or 2 hours (selected areas)

One year or 2 years of warranty extension

Remote technical support services

One year or 3 years with 24x7 coverage (severity 1) or 9x5/next business day for all severities

Installation and startup support for System x® servers

Remote technical support for System x servers

Software support - Support Line

Microsoft or Linux software

VMware

IBM Systems Director

The following table explains warranty service definitions in more detail.
Table 17. Warranty service definitions
Term Description
IBM onsite
repair (IOR)
A service technician will come to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours after
remote problem determination is completed. We provide service around the clock, every day,
including IBM holidays.
24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours after
remote problem determination is completed. We provide service around the clock, every day,
including IBM holidays.
9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m.
in their local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it is
determined that onsite service is required, the customer can expect the service technician to arrive
the morning of the following business day. For noncritical service requests, a service technician will
arrive by the end of the following business day.
9x5/next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. to
5:00 p.m. in their local time zone, Monday through Friday, excluding IBM holidays.

IBM System x3550 M3 Specifications

General

Tcase	77.6 °C
Bus type	QPI
Stepping	B1
FSB Parity	No
Processor code	SLBV4
Processor cache	12 MB
Processor cores	4
Processor model	E5620
System bus rate	5.86 GT/s
Processor series	Intel Xeon 5600 Series
Processor socket	Socket B (LGA 1366)
Processor threads	8
Processor codename	Westmere EP
Processor frequency	2.4 GHz
Processor cache type	Smart Cache
Processor lithography	32 nm
Processor manufacturer	Intel
Processor package size	42.5 X 45 mm
Processor front side bus	- MHz
Processor boost frequency	2.66 GHz
Processor operating modes	64-bit
ECC supported by processor	Yes
Supported instruction sets	SSE4.2
Thermal Design Power (TDP)	80 W
Number of processors installed	2
CPU multiplier (bus/core ratio)	18
Physical Address Extension (PAE)	40 bit
Memory types supported by processor	DDR3 800/1066
Memory channels supported by processor	Triple
Memory clock speeds supported by processor	800, 1066 MHz
Memory bandwidth supported by processor (max)	25.6 GB/s
Maximum internal memory supported by processor	288 GB
HDD size	2.5 \
RAID levels	0, 1, 10
HDD interface	Serial Attached SCSI (SAS)
Optical drive type	-
Total storage capacity	0 GB
Maximum storage capacity	8 TB
Number of HDDs installed	0
Internal memory	24 GB
Internal memory type	DDR3-SDRAM
Maximum internal memory	192 GB
Memory layout (slots x size)	6 x 4 GB
Maximum graphics card memory	16 MB
Graphics card family	Matrox
Graphics card memory type	GDDR2
Cabling technology	10/100/1000Base-T(X)
Ethernet interface type	Gigabit Ethernet
Serial ports quantity	1
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports	3
Power supply	460 W
Power supply type	AC
Power requirements	100 - 240 V
Power supply input frequency	50 - 60 Hz
Compatible operating systems	Microsoft Windows Server 2008 R2 and 2008, Red Hat Enterprise Linux, SUSE Linux Enterprise Server and VMware ESXi, Oracle Solaris 10 (model dependent)
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	8 - 80 %
Chassis type	Rack (1U)
Processor ARK ID	47925
Intel® Turbo Boost Technology	1.0

Weight and Dimensions

Depth	711 mm
Width	440 mm
Height	43 mm
Weight	15600 g