Hardware troubleshooting
Software problems
Problem Cause and action
An application does not
run correctly.
Make sure that the problem is not being caused by the application.
Check that your computer has the minimum memory required for the
application. Refer to the manuals supplied with the application.
Check that the application is designed to operate with your operating
system.
Check that other applications run correctly on your computer.
Check that the necessary device drivers are installed.
Check that the application works when it is run on some other computer.
If an error message appears when you are using the application program,
refer to the manuals supplied with the application.
If the application still does not run correctly, contact your place of
purchase or a service representative for help.
The main window bitmap
in the ThinkPad
Configuration Program is
distorted (Windows NT
only).
Installing the Active Desktop, bundled with Internet Explorer Version 4.0
on Windows NT, might cause this problem. Do one of the following:
Uninstall the Active Desktop. (Merely disabling the Active Desktop
does not solve the problem.)
Close the ThinkPad Configuration Program, and start it again. (This is
a temporary recovery.)
32 IBM ThinkPad T20 User's Reference
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