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Hints and Tips
If a problem does occur, it may often be due to something very minor. The following table
contains various tips. If you require additional assistance
• For UK, please call our UK Call Centre on 0344 561 1234.
• For Ireland, please call our Ireland Call Centre on 1 890 818 575.
Problem Solution
No power. • Ensure the mains plug is connected.
• Make sure that you select the On mode.
The remote control does
not function.
• Use the remote control near the unit.
• Point the remote control at the remote sensor on the unit.
• Replace the battery in the remote control with a new one.
• Remove any obstacles between the remote control and
the unit.
Loud hum or noise is
heard.
• The plugs and sockets are dirty. Wipe them with a cloth
slightly moistened with alcohol.
No sound from
the soundbar and
subwoofer.
Please try either one of the solutions below:
• Make sure that the unit is not muted. Press
MUTE or +/–
button to resume normal listening.
• Press on the unit or on the remote control to switch the
soundbar to standby mode. Then press the button again to
switch the soundbar on.
• Unplug the soundbar from the mains socket, then plug it
in again. Switch on the soundbar.
• Ensure the audio setting of the input source (e.g. TV, game
• console, DVD player, etc.) is set to PCM or Dolby Digital
mode while using digital (e.g. HDMI, OPTICAL, COAXIAL)
connection.
• The unit may not be able to decode all digital audio
formats from the input source. In this case, the unit will
mute. This is NOT a defect.
The unit does not
respond when pressing
any buttons.
• The unit may freeze up during use. Switch the unit o and
then on again at the mains socket to reset the unit.
Cannot use the TV
remote control to switch
on/o or adjust the
volume of the soundbar.
• Make sure that your TV is HDMI-CEC and ARC compatible.
Use the correct HDMI cable to make the connection
between the unit and TV. For details, please refer to
“Method 2: HDMI Hub Connection” section.
TV has display problem
while viewing HDR
content from HDMI
source.
• Some 4K HDR TVs require the HDMI input or picture
settings to be set for HDR content reception. For further
setup details on HDR display, please refer to the instruction
manual of your TV.
Unable to insert USB
device.
• Insert the USB device the other way round.
• USB Supported format: FAT/ FAT32 (The unit does not
support exFAT, NTFC format.)
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