SECTION 1 - INTRODUCTION
1-1-1
1-1 © 2021 Konami Gaming Inc P/N 810498 Rev C
KGP-1
(Original Instructions)
SECTION 1
Introduction
Document Part Number: 810498
This manual is subject to revision�
Konami Gaming, Inc� distributes all revisions�
© 2020 Konami Gaming, Inc�
ALL RIGHTS RESERVED
Reproduction in whole or part of this manual by photographic,
electronic or any other form of recording is prohibited by law�
This manual may not be transmitted or copied for public or
private use without the express consent of Konami Gaming, Inc�
For permission write:
Konami Gaming, Inc�
585 Konami Circle
Las Vegas, NV 89119-3270
Customer Service & RMA Information
Installation & Field Service, call:
Phone: 866�KGI�SLOT
Fax: 702�361�9020
Domestic Sales, call:
Phone: 866�KGI�INFO
Fax: 702�952�1596
CUSTOMER SUPPORT
technical support, 24-hours a day, seven days a week� For
service, contact us by:
Phone: 1�866�KGI�SLOT
E-Mail: customerservice@konamigaming�com
All calls are logged into a database to track response times,
the nature of the calls, and developing trends�
Shipping Charges
• Konami Gaming, Inc� pays for standard ground shipping
on warranty items only�
• The Operator is responsible for shipping charges on
expedited delivery or non-warranty items�
WARRANTY AND RETURN MERCHANDISE
(RMA) PROCESS
Warranty Policy
Warranty: 90 days parts and labor from date of sale�
RMA Process
• RMA tags are included in the spare parts kit�
• RMA numbers are issued by calling the Customer Support
Hotline at 1�866�KGI�SLOT�
• Parts returned to Konami Gaming, Inc� will only be
accepted with an RMA number� Please do NOT send
any parts back without an RMA number�
• Once a replacement part is issued, the Operator has 30
days to return the old part without being charged� If the
old part is not returned within 30 days, the Operator will
be charged the full retail price for the item�
RMA Tag
(RMA) CASE #
MACHINE SERIAL #
CASINO
PART #
PART SERIAL #
PART DESCRIPTION
PROBLEM
JURISDICTION
WHITE - FIELD ENG. YELLOW - SHIPPING MANILA - PART
TECHNICIAN NAME
SERVICE
PARTICIPATION WARRANTY CUSTOMER CAUSED
TRIAL CONTRACT MAINTENANCE
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