29
TROUBLESHOOTING
Problem Cause Solution
No mist is coming out
of the nozzle.
Unit is not plugged in. Plug the humidifier into a powered
electrical outlet.
Unit is not turned on. Tap the power button to turn on the
unit.
No water in the tank. Add at least 2 cups of clean water into
the water tank.
Water level is low.
Humidifier produces
an unusual smell.
Unit is new. Rinse the water tank and allow the
humidifier to air dry.
Residual smell from diusing
essential oil on the aroma pad.
Remove the aroma pad, rinse it under
clean water, and allow it to dry.
Water is dirty, or water has been in
the tank for a long time.
Clean the humidifier as instructed in the
General Cleaning section on page 25.
Humidifier makes
a loud or unusual
noise.
Tank is positioned incorrectly. Turn o and unplug the unit, then align
the water tank cap with its respective
opening in the inner chamber. Turn the
safety lock to the “ ” position.
Water level is low. Add at least 2 cups of clean water into
the water tank.
Unit is not level. Place the unit on a flat, level surface.
Unit is malfunctioning. Turn o and unplug the unit and
discontinue use. Contact Customer
Support (page 34).
Mist is coming out
from the base.
Water tank is not positioned correctly. Turn o and unplug the unit, then align
the water tank cap with its respective
opening in the inner chamber. Turn the
safety lock to the “ ” position.
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