Lexmark MS812dn User Manual

Solving home screen application problems
This troubleshooting step applies only to touch-screen printer models.
An application error has occurred
Action Yes No
Step 1
Check the system log for relevant details.
a Open a Web browser, and then type the printer IP address in the
address field.
If you do not know the IP address of the printer, then you can:
• View the IP address on the printer home screen.
• Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b Click Settings > Apps > Apps Management > System tab > Log.
c From the Filter menu, select an application status.
d From the Application menu, select an application, and then click
Submit.
Does an error message appear in the log?
Go to step 2. Contact
customer
support.
Step 2
Resolve the error.
Is the application working now?
The problem is solved. Contact
customer
support.
Embedded Web Server does not open
Action Yes No
Step 1
Make sure the printer IP address is correct.
View the printer IP address:
• From the printer home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 2. Type the correct
printer IP address in the
address field of your
Web browser.
Note: Depending on
the network settings,
you may need to type
“https://” instead of
“http://” before the
printer IP address to
access the Embedded
Web Server.
Step 2
Check if the printer is turned on.
Is the printer turned on?
Go to step 3. Turn on the printer.
Troubleshooting 339

Lexmark MS812dn Specifications

General

Color	No
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	4 s
Print margins (top, bottom, right, left)	4.2 mm
Print speed (black, normal quality, A4/US Letter)	66 ppm
Duplex print speed (black, normal quality, A4/US Letter)	40 ppm
Security algorithms	802.1x RADIUS, EAP-TLS, EAP-TTLS, LEAP, MD5, PEAP
Supported network protocols (IPv4)	TCP, UDP, AppleTalk, LPR/LPD, Direct IP, FTP, TFTP, ThinPrint, IPP
Printing colors	Black
Country of origin	China
Maximum duty cycle	300000 pages per month
Recommended duty cycle	5000 - 50000 pages per month
Number of print cartridges	1
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3, PPDS, XHTML
Maximum internal memory	2560 MB
Sound power level (standby)	32 dB
Sound pressure level (printing)	58 dB
Sound pressure level (quiet mode)	53 dB
Total input capacity	550 sheets
Maximum input capacity	4400 sheets
Total number of input trays	2
Maximum number of input trays	6
Multi-Purpose tray input capacity	100 sheets
Envelopes sizes	7 3/4, 9, 10, B5, C5, DL
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper
Paper tray media weight	60 - 176 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	USB 2.0
Optional connectivity	Parallel, Serial (RS-232), Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Power consumption (off)	0.5 W
Power consumption (standby)	4.1 W
Power consumption (printing)	830 W
Package weight	27430 g
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.3, IEEE 802.3ab, IEEE 802.3u
Compatible operating systems	Windows XP (32/64bit)\\r Windows Vista (32/64bit)\\r Windows 7 (32/64bit)\\r Mac OS X 10.5, 10.6, 10.7, 10.8\\r SUSE Linux Enterprise Server 10, 11\\r SUSE Linux Enterprise Desktop 10, 11\\r Red Flag Linux Desktop 6.0\\r Linpus Linux Desktop 9.6\\r Debian GNU/Linux 5.0, 6.0\\r Red Hat Enterprise Linux WS 4.0, 5.0, 6.0\\r Ubuntu Linux 11.04, 11.10, 12.04\\r openSUSE Linux 11.3, 11.4, 12.1\\r PCLinuxOS 2011.9\\r Mint Linux 9, 10, 11, 12\\r Fedora Linux 14, 15\\r Unix Sun Solaris SPARC 9, 10\\r Unix HP-UX 11.11, 11.23, 11.31\\r Unix Sun Solaris x86 10, 11\\r Unix IBM AIX 5.3, 6.1, 7.1
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Sustainability certificates	ENERGY STAR
Display	LCD
Certification	RAL-UZ, CAN/CSA, ICES, BSMI, CNS, VCCI, FCC, UL, IEC, CE, CB, GS (TÜV), SEMKO, C-tick, CCC, CISPIR, EK, ECMA, TED
Product color	Grey, White
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %

Weight and Dimensions

Dimensions (WxDxH)	425 x 510 x 419 mm