If you place an obstacle, such as a soundbar, in front of the TV’s remote control receiver,
it may interfere with the reception of the remote control signal. Install it at least 10 cm
away from the TV’s remote control receiver.
When using a set-top box remote control, if the TV integrated control function of the set-
top box remote control is turned off, you cannot power on or off the TV with the set-top
box remote control. Please contact your set-top box provider.
The power turns off suddenly.
Check if Power Off Timer is set.
The TV will be turned off automatically if you do not press any buttons for 4 hours even
after the TV is turned on at the time set by Reminder or Power On Timer.
There is also a chance that the internal protection circuitry has activated because the
internal temperature of the product has risen unusually or excessively.
If you are using a set-top box, the TV may be set to turn off when the set-top box is
turned off. To prevent the TV from turning off when you turn off the set-top box, switch
the TV power sync function off on the set-top box.
I cannot turn on or operate the device with the TV remote control even after setting
the universal remote control.
Make sure that the device's power plug is plugged into the outlet.
Replace the batteries in the remote control. (Use alkaline batteries.)
Check if there are any obstacles blocking the signal in front of the connected device’s
remote control receiver.
Troubleshooting Screen Issues
Troubleshooting Screen Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
First of all, perform a General OLED Care Device Self Care Screen
Self-diagnosis for check any abnormalities in the TV.
If you are using a set-top box, turn it off, and then turn it back on.
Make sure that the set-top box is correctly connected to your TV.
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General
Weight and Dimensions
