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Hands-free Voice Control
Voice recognition is not working well. » Is the Hands-free Voice Control feature turned on?
→ [ ] → [General] → [AI Service] → [Voice Recognition Settings] → Set [Use Hands-free Voice
Control] to On. (Depending on model)
» Is the front of the Zero Connect Box facing the user?
Install the Zero Connect Box with its front facing the user, and rotate the dial left and right to adjust the
direction of the sliding button towards the wireless signal receiver of the TV screen.
Motion Detection
In Always Ready mode, the motion
sensor activates unnecessarily or fails
to activate.
(Depending on model)
» Is the motion sensor clean?
The motion sensor is located at the bottom centre of the TV screen and may not function properly if covered
with foreign substances. Wipe it clean with a soft cloth.
» Is the surrounding area too bright or too dark?
Maintain a suitable brightness level in the area where the product is installed.
» Is there an object interfering with the motion sensor detection?
Clear any objects in front of the TV screen.
» Is the motion sensor too sensitive or insensitive?
The motion sensor can activate when detecting changes in lighting, movements of pets, robot vacuum
cleaners, and other objects as they are recognised as motions. → [ ] → [General] → [Always
Ready] → Select [Enable the function], turn off the screen, and then stop using the motion sensor or adjust
its sensitivity in [Always Ready Settings].
Noise
There is noise coming from the
product.
» Do you hear a "ticking" sound?
This is the sound of the plastic deforming due to temperature and humidity. It is a common phenomenon in
plastic products like furniture and cars; therefore, it is not a cause for concern.
» Is the noise related to electricity?
The sound is caused by the high-speed switching circuit that supplies current to the product, and it does not
affect the functionality of the product.
» Do you hear the fan noise from the Zero Connect Box?
This is a normal sound created to dissipate heat generated inside the product.
* LG Electronics manages product production with strict standards, and noise below a certain level is not
considered a product defect or malfunction.
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