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8.17 TROUBLESHOOTING - NO NETPULSE NETWORK CONNECTIVITY
CHAPTER 8: TROUBLESHOOTING
NO NETPULSE NETWORK CONNECTIVITY
1) SYMPTOM:
Occasionally, you may experience issues when you attempt to access On Demand TV, On Demand Music Videos, Personal Playlist, Virtual
Active, Workout Tracking and more (Figures A, B & C).
2) SOLUTION:
Usually the issue can be resolved by doing the following:
1. If you have a Netpulse Gateway at your location, make sure it is plugged in and all connections to it are secure.
2. Check your router to make sure all connections are correct and secure.
Other things to check:
3. Unplug both the router and gateway for 30 seconds.
5. Plug your router back in and try to view the On Demand program again.
6. If the Netpulse gateway still doesn’t connect, the Matrix Fitness 7xi needs to get sync up and running.
7. Open the 7xi Service Mode screen. Press the Enter key, 3-0-0-1, Enter key.
8. Tap or click Netpulse.
9. If you see the following message, “This machine has never been installed on the Netpulse network”, then your machine will need to be
synchronized with the Netpulse system (Figure D).
FIGURE A FIGURE B
FIGURE C FIGURE D
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