*Some models.
5
–
145
Interior Features
Bluetooth
®
Troubleshooting
*
Mazda Bluetooth
®
Hands-Free Customer Service
If you have any problems with Bluetooth
®
, contact our toll-free customer service centre.
Phone:
(Germany)
0800 4263 738 (8:00—18:00 Central European Time)
(Except Germany)
00800 4263 7383 (8:00—18:00 Central European Time)
(Worldwide)
49 (0) 6838 907 287 (8:00—18:00 Central European Time)
Web:
http://www.mazdahandsfree.com
Bluetooth
®
Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing —
First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
®
function and the Find
Mode/Visible setting
*1
on the
device are turned on. If pairing is
still not possible after this, contact
an expert repairer, we recommend
an Authorised Mazda Repairer or
Mazda Bluetooth
®
Hands-Free
Customer Service.
Pairing cannot be performed again
The pairing information paired to
the Bluetooth
®
unit or device is not
recognised correctly.
Perform pairing using the following
procedure.
Clear “Mazda” stored in the device.
Perform pairing again.
Unable to perform pairing
The Bluetooth
®
function and the
Find Mode/Visible setting
*1
on the
device may turn off automatically
after a period of time has elapsed
depending on the device.
Check whether the Bluetooth
®
function and the Find Mode/Visible
setting
*1
on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.
Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine
The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth
®
unit
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