16
F
ACTORY RESET
CHAPTER 5 TROUBLESHOOTING
Troubleshooting
This chapter provides troubleshooting information for the EX Controller, intended for use by Mitel certified
technicians.
Factory Reset
The Factory reset reverts the EX controller back to its default factory settings.
It deletes the persistent configuration parameters of the unit, including:
• User files stored in the File service
• Certificates, except for factory installed ones
• Log files of the File service
A Factory Reset can be done by using any of the following methods:
• Directly on the controller unit, where in you need to insert a small unbent paper clip into the hole of the
Reset/Default button and release the paper clip.
• Using a Web interface, by navigating to Management > Firmware and clicking Factory Reset.
NOTE: While performing a factory reset, make sure that the call manager virtual machine hosted on the
EX controller is powered ON during the whole process. Failing to do so might result in an incomplete
factory reset.
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