Z), numbers (0 - 9) and special characters (e.g. $_/& etc.) except the
single quote ‘.
Caution: Once you make this change, you will not be able to log into
the modem/router if you forget the new Username and Password . To
recover, you will have to reset the modem to factory defaults. When you
reset the device to factory defaults, you will lose all changes you have
made to the modem/router.
Resetting to Factory Defaults
There may be occasions when you need to reset your cable
modem/router to factory defaults, for example if you have changed the
Username and Password and lost the new values. Note that if you reset
your device to its factory defaults, you will lose any changes you have
made to settings in the device.
To reset to factory defaults:
1. Make sure the cable modem/router is powered on.
2. Find the reset button on the rear of the unit. It is marked RESET.
3. Press and hold the Reset button for at least 10 seconds.
4. The device will flash its LEDs and commence a reboot sequence.
Note that you will have to manually re-enter any required changes.
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